Terms & Conditions
- Who we are
- These Terms
- Other Applicable Terms
- Changes to these Terms
- Player Account
- Account Rules
- Unsuitable Conduct
- Verification and Money Laundering Checks
- Deposits and Withdrawals
- Responsible Gambling
- Security Rules
- Warranty Disclaimers
- Limitation of Liability
- Intellectual Property
- Terms & Conditions for Bonuses
1. Who we are
1.1 The domain InstantWest.com is a trademark of Goldwin Limited and is operated by virtue of white label agreement between Goldwin Limited, a company incorporated in Malta and registered under company number C79820 with its registered address at 527 St. Paul’s Street, St. Paul’s Bay, Malta, and Bethard Group Limited, a company incorporated in Malta and registered under company number C69565 with its registered address at 6 Paceville Avenue, St. Julians STJ3109, Malta. All references to "Bethard", "we", "our" and "us" are references to Bethard Group Limited.
1.2 Goldwin Limited is the owner and operator of the domain www.InstantWest.com (the Site).
1.3 Bethard holds the following licences issued and regulated by the Malta Gaming Authority (MGA): B2C Gaming Service License, with license number MGA/B2C/312/2015 issued on the 1st of August 2018.
1.4 Bethard offers Type 1 Gaming Services (Casino) under the following Approved Service Provider licences:
- Evolution Gaming Malta Limited MGA/B2B/187/2010,
- Microgaming Europe Limited MGA/B2B/139/2007,
- NetEnt Malta Limited MGA/B2B/109/2004,
- NYX Digital Gaming (Malta) Limited MGA/B2B/112/2004,
- Relax Gaming Limited MGA/B2B/246/2013
- Yggdrasil Gaming Limited MGA/B2B/230/2012,
- Authentic Gaming Limited MGA/B2B/352/2016
- Ganapati (Malta) Limited MGA/B2B/365/2016
1.5 Bethard offers Type 2 Gaming Services (Fixed Odds Betting) under the following Approved Service Provider licence:
- SBTech Malta Limited MGA/B2B/332/2016;
- Metric Gaming LLC MGA/RN/154/2019;
1.6 Bethard offers Type 4 Gaming Services (Controlled Skilled Games) under the following Approved Service Provider license: Scout Limited MGA/B2B/386/2017.
1.7 Further information on the MGA can be found here.
1.8 Regardless of game, all deposits and withdrawals are the sole responsibility of Bethard, and the other companies providing the products are solely software providers and have no responsibility for the management of funds on your player account.
2. These Terms
2.2 Please refer carefully to these Terms before you start to use any part of the Service. We recommend that you print a copy of these Terms for future reference. By accessing or using any part of the Service, you will be deemed to have understood and accepted these Terms, which form a binding agreement between you and us.
3. Other Applicable Terms
3.1 These Terms refer to and incorporate the following additional terms and conditions, which also apply to your use of the Service:
4. Changes to these terms
4.1 We reserve the right to change these Terms at any time. Any such changes will be notified to you in advance or upon your next login to the Service and you must confirm your acceptance before you will be allowed to play.
4.2 These Terms were most recently updated on [16th of October 2020].
5. Player Account
5.1 In order to participate in any game or to place any bet or conduct any other gambling transaction on the Site you will need to register with us and open a player account (an Account).
5.2 In order to register and open an Account you will be asked to provide us with accurate, current and complete personal information, which may include your name, date of birth, contact details (including an address, telephone number and email address), and any other identification that we may ask for, such as copy of utility bills and/or photo identification (together the Registration Data). You agree to maintain and promptly update the Registration Data to keep it accurate, current and complete. You should immediately notify us of any change to your Registration Data via the email address you use to register your Account. If you provide any information that is inaccurate, not current or incomplete, or if we have reasonable grounds to suspect that such information is inaccurate, not current or incomplete, we may in our sole discretion deny you access to areas of the Service requiring registration, or suspend or terminate your Account, pending further investigation.
5.3 All applicants wishing to register an Account with us must be over 18 years of age and of legal capacity to register with InstantWest and open an Account. We reserve the right to ask for proof of age and identification from any player and to suspend their Account unless and until satisfactory documentation is provided.
5.4 InstantWest will not register an account on behalf on any individual and, where an individual has already been registered, InstantWest will cancel that individual's registration as a player if it becomes aware that individual has provided false information when registering as a player, and further reserve the right to confiscate any winnings available on the account.
5.5 In case of closure of their InstantWest Account due to gambling addiction or fraud, an individual must not open a new account. InstantWest will not be liable should the individual succeed in opening a new account, nor for any direct or indirect consequential damages. InstantWest reserves the right to close an account opened in breach of this rule at any point.
6. Account Rules
6.1 InstantWest reserves the right, at its own discretion, and at all times, to:
6.1.1 Decline to open a InstantWest Account and/or to close an existing InstantWest Account without any explanation. Already made contractual obligations will be honoured;
6.1.2 Decline to accept deposits without any explanation whatsoever;
6.1.3 Suspend and/or cancel the participation of an Account Holder in promotional activities, competitions or other services, whenever InstantWest is of the opinion that there are legitimate concerns that a InstantWest Account is, has been or may be used for illegal, fraudulent or dishonest practices.
6.1.4 Hold and manage funds belonging to Account Holders in accordance with generally accepted guidelines for cash management regarding such funds; this may include a Financial Institution and/or a Payment Solution Provider being entrusted to hold funds in the name of and/or for the benefit of Account Holders;
6.1.5 Forfeit and/or confiscate funds available on a InstantWest Account and/or refuse to honour a claim, in the event that, directly or indirectly, the InstantWest Rules have been violated and/or other unauthorized activities have occurred in connection with an event and/or the operation of a InstantWest Account. This is subject to any of the said events being in connection with the InstantWest Account and/or the claim in question.
6.1.6 Transfer and/or license, without prior notice, data regarding an Account Holder to any other legal entity, in any country, ultimately managed and controlled by Bethard Group Limited, subject to InstantWest guaranteeing that the said data at all times is transferred and managed in accordance with applicable laws, data protection acts and/or similar;
6.1.7 Transfer and/or license, without prior notice, the rights and liabilities regarding an Account Holder to any other legal entity, in any country, ultimately managed and controlled by Bethard Group Limited, subject to InstantWest guaranteeing the liabilities being honoured;
6.1.8 An individual applying to become an Account Holder warrants and represents not to be an individual under the age of eighteen (18) years. Minors cannot register as a player and cannot hold a InstantWest Account. InstantWest reserves the right to request proof of age and performs check in order to verify the information provided. Accounts may be suspended until satisfactory proof of age is provided.
7. Unsuitable Conduct
7.1 An Account Holder warrants and represents, at all times, not to be:
7.1.1 Residents of Afghanistan, Algeria, Angola, Anguilla, Antarctica, Antigua and Barbuda, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Barbados, Belarus, Belgium, Benin, Bermuda, Bhutan, Botswana, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cape Verde, Central African Republic, China, Christmas Island, Cocos Islands, Colombia, Comoros, Cook Islands, Costa Rica, Cyprus,Czech Republic,Denmark, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, France, French Guiana, French Polynesia, Georgia, Ghana, Greece, Greenland, Grenada, Guadeloupe, Guam, Guinea, Guinea-Bissau, Guyana, Haiti, Helena, Hong Kong, Hungary, Indonesia, Iran, Iraq, Israel, Italy, Jordan, Kazakhstan, Kiribati, Kuwait, Kyrgyzstan, Lebanon, Lesotho, Liberia, Libya, Macau, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Moldova, Montserrat, Mozambique, Myanmar, Nauru, Netherlands, New Caledonia, Nicaragua, Niue, Norfolk Island, North Korea, Pakistan, Palau, Palestine, Panama, Papua New Guinea, Philippines, Portugal, Puerto Rico, Reunion, Russia, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Saudi Arabia, Sierra Leone, Singapore, Slovakia, Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St. Helena, Sudan, South Sudan, Suriname, Swaziland, Switzerland, Syria, Taiwan, Tajikistan, Togo, Tokelau, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Ukraine, United Kingdom, United States, Uzbekistan, Vanuatu, Venezuela, Virgin Islands, Wallis and Futuna Islands, Western Sahara, Yemen, Zimbabwe. All winnings from players residing in any of these countries will be confiscated and accounts will be closed. Internet gambling may be wholly or partially restricted in some jurisdictions. InstantWest.com accepts no responsibility for internet gambling from residents in jurisdictions where it is illegal;
7.1.2 Internet gambling may be wholly or partially restricted in some jurisdictions. Due to legal reasons, players residing in certain countries may not / are not allowed to play jackpot games, NetEnt games or NYX games;
7.1.3 Restricted by limited legal capacity;
7.1.4 Acting on behalf of another party;
7.1.5 Classified as a compulsive gambler;
7.1.6 Depositing money originating from criminal and/or other un-authorized activities; Upon the slightest indication of transactions and/or activities indicating potential money laundering we shall report to the relevant authorities.
7.1.7 Depositing money through a Card which the Account Holder is not authorized to use and/or utilizing a Card in a jurisdiction in which betting and gaming are prohibited;
7.1.8 Conducting criminal activities whereby a InstantWest Account is directly or indirectly involved;
7.1.9 Restricted by any legal reasons to open an account, purchase or use services from InstantWest and/or otherwise participate in the games offered. It is the player’s responsibility to know if their gaming is legal;
7.2 InstantWest warrants and represents, at all times, to:
7.2.1 Manage funds belonging to Account Holders in a secure and appropriate manner; and/or
7.2.2 Absorb the cost of, and pay, the Betting Duty, as applicable, at the Place of the Contract.
7.2.3 Manage data regarding an Account Holder in accordance with applicable laws, data protection acts and/or similar.
7.2.4 A InstantWest Account is opened, held and settled in a currency as agreed between InstantWest and an Account Holder. All amounts displayed relating to wagers and winnings shall be quoted with the symbol of the currency so agreed to. InstantWest calculates and settles all matters involving exchange rates in accordance with recognized financial institutions at currently applicable exchange rates. Slight differences may occur between the agreed amounts and the recorded amounts due to variances between exchange rates.
7.3 An Account Holder can only hold one InstantWest Account at a time. In the event that this rule is breached, InstantWest reserves the right to block and/or delete the superfluous InstantWest Account(s) held by the Account Holder in breach of this clause. Should we have reasonable suspicions that any of our customers has opened multiple accounts with us, we reserve the right in our absolute discretion to freeze that customer’s account or to close the account immediately, and the customer shall forfeit all his winnings. Customers should also note that their original deposits will not be refunded. Customers shall also be liable towards InstantWest for damages and costs incurred as a result of the fraud. InstantWest also reserves the right to reallocate all the funds in the different superfluous InstantWest Accounts to a single InstantWest Account and to delete the remaining superfluous account(s). No bonus given to the superfluous InstantWest Account(s) will be reallocated.
8. Verification and Money Laundering Checks
8.1 InstantWest.com shall not make a payment out of a customer’s account, to such customer, until the company is satisfied that the verification process has been completed.
8.2 InstantWest reserves the right to request documents to verify your account. These include, but are not limited to identity cards, bank cards, bank statements, source of wealth, source of funds, and utility bills. This process is carried out in order to ascertain and verify the age and identity as well as address of the Account Holder. The verification process will occur at the latest when the Account Holder has cumulative withdrawals of two thousand Euro (€2,000). When any documents are requested, the Account Holder must upload such documentation on their InstantWest Account (My Account > Verify). When requesting documents for an account verification, any pending withdrawals will be cancelled. Once the verification is complete, the Account Holder may request a new withdrawal. In the event that the account is not verified within thirty (30) days from when the request is made, the account will be frozen for gameplay and transactions. Where, for any reason, an Account Holder refuses or is unable to provide us with any of the requested documents, InstantWest reserves the right to suspend the account and confiscate any funds available.
8.3 We strictly prohibit the use of robotic, mechanical, or electronic, or other devices to automatically make decisions in any game, whether such use is attempted or effected by one of our customers or by as a guest or by any third parties. If this is discovered, all bets will be void in the aftermath, since the outcome of these went in the player’s favour. The eliminated stake will not be returned to the player. Possible bonuses will be lost.
8.4 If deposits effected are not used for the sole purpose of gaming or wagering and, in InstantWest’s discretion, there is suspicion of abuse (for instance where an appropriate level of game play has not occurred) the customer shall be deemed to be abusing exchange rate fluctuations and InstantWest reserves the right in its absolute discretion to cancel the respective deposit/s in part or in full and to retract any costs that may have resulted in conjunction herewith. InstantWest also reserves the right to close that account indefinitely.
8.6 The customer shall not allow any third party to use the customer's login details. The customer accepts full responsibility for the consequences of allowing such activity and, without derogating from the generality of any other indemnity contained herein, indemnifies and holds InstantWest harmless in respect of any damages arising from the same.
8.7 If the player does not make any transactions on the betting account for a successive period of thirty (30) calendar months, InstantWest.com will attempt to contact the player via email at the registered email address notifying the player of any remaining funds held in the account. InstantWest.com shall remit the balance in the account to the player, or to the Authority if the player cannot be contacted satisfactorily.
8.8 A Player account will be classed ‘inactive’ if no activity (including logging in/out) occurs after six (6) successive months. A player will be notified that his/her account is due to become inactive no less than thirty (30) days before it is to become inactive. The player will also be reminded of any consequences thereof, including any fees that may be charged. Such notification will also inform the player of the option to withdraw the funds on the account. After twelve (12) months of no activity, the account will be classed as ‘dormant’, and players will again be contacted. Both ‘inactive’ and ‘dormant’ accounts will encounter monthly administration fees of €5 (or currency equivalent), or 5% of the total balance (whichever is larger).
8.9 Fees for inactive accounts will only be charged provided the account does not go into a negative balance. No fees are charged to inactive accounts which are self-excluded or which have been excluded from playing by the Licensee.
8.10 InstantWest reserves the right to close the Inactive Account once the account reaches zero balance.
8.11 In order to recover funds held in a dormant or inactive account under the Malta Gaming Authority legislation, closed, blocked or excluded accounts on InstantWest.com will require a full verification of the player’s identification, home address, payments methods used and a verification including SWIFT and IBAN of the player’s bank account.
8.12 The User shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to the User’s or third parties’ participation in any of the Games and shall not use any software-assisted methods or techniques or hardware devices in aid of his participation in any of the Games. InstantWest hereby reserves the right to invalidate or close the Account or invalidate the User’s participation in a Game in the event of such behaviour.
8.13 Only one account is allowed per identity, household, address, IP address. Violation will result in frozen funds and closed account without any notifications.
8.14 Internet Gambling may be illegal in the jurisdiction in which you are located; if so, you are not authorized to play at all or use any payment method to complete a transaction. InstantWest takes no responsibility of any breaches in regard to this term.
8.15 A player has the right to close their account, by sending an email from the registered email address to [email protected], or by contacting InstantWest through live chat with a request to close account and the reason why.
8.16 The player has the right to set financial limits on wagers and losses and the right to set limits on session time, as well as to set a time for the reality check window. The player also has the right to put a time-out on the account for up to thirty-one (31) days, as well as the right to self-exclude themselves for a period of up to five (5) years under the Malta Gaming Authority legislation
9. Deposits and Withdrawals
9.1 As part of the registration process, we may perform a search with an authorised third-party to verify your identity. The authorised third-party may undergo checks on your information supplied for any verification procedures required, against databases of which they have access to. If a search is completed, all the records will be retained.
9.2 As a player, you can make deposits to your InstantWest account using a bank card, wire transfer from your bank account, e-wallet, mobile carrier billing and voucher. Minimum deposit is at all times decided by InstantWest and is shown in the cashier at the time of deposit.
9.3 A player may only make deposits to their own InstantWest account using his personal card, and/or with a payment method held in their own name. In case a deposit is made from an account or card that does not belong to the owner of the player account, the company reserves the right to confiscate all winnings.
9.4 A player must not allow third parties to make deposits to or withdrawals from his InstantWest account.
9.5 It is the account holder’s sole responsibility to ensure that he complies with provision 9.4.
9.6 If InstantWest does not receive the money deposited within a week from the actual account deposit, InstantWest reserves the right to eradicate the amount. In such cases, InstantWest also reserves the right to request a settlement of the negative balance on the player account. In order to protect its position, InstantWest further reserves the right to take any action it deems necessary should the player fail to co-operate with such request.
9.7 Regards to internal transfers within the account, InstantWest reserves the right to manually correct, without further notice to the customer, any transactions that may be regarded as speculation in currency fluctuations.
9.8 All winnings will be credited to the customer’s InstantWest account. Withdrawals from the InstantWest account should always be made to the same account from where the funds originated. Withdrawals will only be made to a bank card, bank account or e-wallet account held in the customer’s own name.
9.9 To avoid unnecessary delays in carrying out withdrawal requests, we are dependent on the customer providing us with complete and correct information.
9.10 InstantWest reserves the right to apply minimum withdrawal amounts for different withdrawal methods as notified to customers from time to time in the Withdrawal Information section on the InstantWest website.
9.11 If a customer requests that an amount smaller than the minimum withdrawal amount be paid out, we may charge the customer a discretionary fee for the same depending on the withdrawal method.
9.12 We reserve the right to limit the number of free withdrawals per customer within a specific time period determined by us. We also reserve the right to charge an increased fee for withdrawals to bank accounts held with banks located outside the European Union countries.
9.13 We do not allow bets on credit. However, if a result is registered incorrectly and a customer’s account is credited erroneously, we reserve the right to debit the customer account accordingly. In the event the account holds a negative balance after corrected result (i.e. the customer has made bets with this money), the customer is obligated to repay the amount erroneously received.
9.14 Clients acting on behalf of third parties or aiming to a professional wagering with the sole purpose of trading affiliate commission may be refused their withdrawals partially or in whole, especially if their wagering pattern has the aim to harm InstantWest financially.
9.15 If an Account Holder wins €100,000 or more and decides to withdraw a major part of the winnings (over 50%), we have the right to divide the pay-out into ten instalments, with ten percent (10%) being paid every month for 10 months until the full amount is paid out. Interest will not be paid on any outstanding amounts.
9.16 Before a withdrawal of real money can be requested, a minimum deposit of thirty Euro (€30) is required. The deposit must be wagered at least one (1) time before withdrawal.
9.17 Before a withdrawal of real money can be requested, all deposits must have been wagered at least one (1) time.
9.18 The use of VPN/Proxy to hide your identity and location when logging onto our website is strictly prohibited. InstantWest reserves the right to confiscate any winnings, cancel all bonuses, and terminate the player account if any VPN/Proxy/Cloud has been used.
9.19 It is prohibited for players to sell, transfer and/or acquire accounts to/from other players.
9.20 It is prohibited for players to transfer funds amongst player accounts.
9.21 InstantWest reserves the right to apply processing fees for deposits and withdrawals for different withdrawal methods as notified to customers in the Deposit and Withdrawal sections in the player account on the InstantWest website.
9.22 In case an account is closed and a manual transaction must be made, we reserve the right to charge a fee in order to cover the costs.
9.23 InstantWest will check all made transactions in order to prevent money laundering.
9.24 InstantWest reserves the right to terminate your account, forfeit any balance on your account and/or charge you the relevant amounts, if we incur any charge-backs/retrievals on any transaction made on the account.
9.25 The player is solely responsible for any applicable taxes on any prizes and/or winnings that are collected from InstantWest .
10. Responsible Gambling
10.1 We are committed to providing the support you need to gamble responsibly. We offer you a range of options to help you to manage your play. These include:
10.1.1 deposit/entry limits;
10.1.2 time-outs; and
10.2 Deposit Limit
You can set a deposit limit on your Account in any one (1) day, seven (7) day or one (1) month period. A deposit limit per transaction can also be set. You may choose to increase your limit on your account; this will take seven (7) days to come into effect. For details on how to set up a deposit limit, please contact us at [email protected], or via live chat. Any confirmed reductions to your deposit limit will have immediate effect.
If you wish to take a break from playing, you can apply a 'Time-Out' to your Account for one (1) day, one (1) week, or one (1) month. When you set a Time-Out, we will close your Account for the specified period. To set a Time-Out on your Account, please contact us at [email protected], or set up the Time-Out through the Site. At the end of your Time-Out period, your Account will automatically be reopened and you will be able to login to your Account.
We provide a self-exclusion facility which allows you to close your Account for a specified period of time (minimum six months). At your request, we will prevent you from using your Account for a specific period, as determined by you. By opting to self-exclude, we will close your Account, remove you from all active marketing communications and return any positive balance of funds to you. During the period of self-exclusion, it will not be possible to reopen your Account for any reason. To request self-exclusion, please contact us at [email protected].
10.5 Although we will use our reasonable endeavours to enforce our responsible gambling policy, we do not accept any responsibility or liability if you nevertheless continue gambling and/or seek to use the Service with the intention of deliberately avoiding the relevant measures in place.
10.6 Should you opt to self-exclude, we strongly recommend that you seek exclusion from all other sites where you also play. We also recommend that, during any period of self-exclusion, you seek additional support and advice from a support organisation such as http://www.gamcare.org.uk. .
11. Security Rules
11.1 Upon registration the player is given a personal account number. The player chooses a password and a username. It is the player’s own responsibility not to share this information. If the player has reasons to believe that others have become aware of this information, the player should immediately contact InstantWest’s Customer Support and a new password will be issued. InstantWest is not required to maintain usernames or passwords. If the player misplaces, forgets, loses, or shares with a third party their username and/or password, or is otherwise unable to enter the Website or any Service for any reason other than InstantWest’s error, InstantWest will not be responsible and will not be held liable for any claim regarding that particular account.
11.2 Telephone communications between the players and InstantWest are recorded for security and training purposes and/or compliance with accounting and finance regulations.
11.3 All electronic communications between the player and InstantWest are kept on record for compliance with accounting and finance regulations
12.1 You hereby indemnify, defend and hold us harmless against any and all losses, liabilities, expenses, damages, costs (including reasonable outside attorneys’ fees and court costs) claims or actions of any kind arising or resulting from your use of any aspect of the Service, your violation of these Terms, your receipt, ownership, use or misuse of any prize or winnings, and any of your acts or omissions that implicate publicity rights, defamation or invasion of privacy. We reserve the right, at our own expense, to assume exclusive defence and control of any matter otherwise subject to indemnification by you and, in such case, you agree to cooperate with us in the defence of such matter.
12.2 In addition to any other remedy available, if you breach any of the Terms, we shall be entitled to recover from your Account any positive balance to the extent of any amount reasonably claimed against you pursuant to paragraph 12.1 above.
13. Warranty Disclaimers
13.1 You expressly understand and agree that your use of the Service is at your sole risk. The Service is provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose or non-infringement.
13.2 You acknowledge that we have no control over, and no duty to take any action regarding: which players gain access to or use the Service; what effects the Service may have on you; how you may interpret or use the Service; or what actions you may take as a result of having been exposed to the Service.
14. Limitations of liability
14.1 InstantWest will not accept liability for any loss, costs, expenses or damages which are alleged to have derived from the website or its content, in relation to your use of our site, gameplay, campaigns or communication.
14.2 You enter the site and use at your own risk. The site and facilities are provided with no warranty.
14.3 Unless otherwise stated in the terms, InstantWest will not be liable for any of the following: loss of revenue, reputation, profits, business, connection error, fraud, death/loss of health or consequential or special losses or any other possible liability.
14.4 InstantWest shall not be in breach of these Terms and Conditions nor liable for delay in performing, or failure to perform, any of its obligations if such delay or failure results from events, circumstances or causes beyond its reasonable control. In such circumstances the time for performance shall be extended or failed to be performed.
15. Intellectual Property
15.1 You acknowledge that the Service and all material published on the Service including but not limited to text, graphics, photos, logos, button icons, images, trade marks, audio and audio visual clips, databases, data compilations, data and software (together the Service Content) is owned and controlled by or licensed exclusively to us. You may not copy, adapt, display, communicate to the public or otherwise use any Service Content except as enabled and permitted by the Service from time to time.
15.2 You may print off one copy, and may download extracts, of any page(s) from the Service which you are authorised to access provided that such prints and downloads are for your personal and non-commercial use only.
16.1 If you wish to terminate (i.e. close) your Account, please contact our customer support team at [email protected] or via the Site's live chat function.
16.2 We may, in our sole discretion, terminate your Account, or use of the Service without notice if you are in material breach of these Terms, engage in any unsuitable conduct, or if we believe in our absolute discretion that your use of the Service is unsuitable in any other way.
16.3 Where we close your Account and terminate these Terms pursuant to paragraph 16.2 above, the balance of your Account will be non-refundable and will be deemed to be forfeited by you to the extent of any claim that we may have against you as at the date of such closure. For the avoidance of doubt, we will not credit any bonuses into your Account, nor will you be entitled to any contingent winnings, at any time after the date on which your Account has been closed (whether by us pursuant to these Terms, or by you).
17. Terms & Conditions for Bonuses
17.1 Any offer received by a customer from InstantWest is personal and valid only for a particular customer, unless stated otherwise.
17.2. All bonuses, free spins, free bets or other offers that has been marketed via affiliates, email, text message or through other channels, needs to be wagered in games in Group A, B or C. It is not permitted to play on Group D while having an active bonus. Wagering on Group D may lead to confiscation of bonus money and winnings generated from bonus.
Group A - Slots, Video slots, Scratch Cards = 100%
Group C - Live Casino and Authentic Casino = 20%
Group D - Video Poker, Virtual sports, table games and other games excluding Live Casino = 0%
17.3 Bets on the following games do not count towards the wagering requirements: Bonanza, Blood Suckers, Castle Builder, Castle Builder II, Cosmic Fortune, Jackpot6000, Mythic Maiden, Jokerizer, 1429 Uncharted Seas, Starmania, Dead or Alive, Kings of Chicago, The Wish Master, Simsalabim, Supernova, Tower Quest, Eye of the Kraken, Forsaken Kingdom, Robin Hood: Shifting Riches, Zombies, Scrooge, Eggomatic, Champion of the Track and progressive jackpots (find more info under the Jackpot tab in the Casino).
17.4 Maximum allowed bet in Casino and Live Casino when having an active bonus is €10 per bet/spin. Larger bets or playing on games from Group D may lead to confiscation of the bonus assets, free spins and possible winnings made with bonus money.
17.5 Player cannot make a withdrawal while having an active bonus on account before all wagering requirements are met.
17.6 Before a withdrawal can be made, players must complete the wager requirement within the agreed timeframe upon activation of the said bonus. Failure to wager the bonus within this time will cancel the bonus, and the bonus, together with any winnings, will be lost.
17.7 Any bonus offer from InstantWest is valid only one time per customer account, computer household, IP address and other places with a shared computer (office, library, university, etc.).
17.8 All winnings originating from a bonus offer are to be considered bonus winnings and no withdrawal of such winnings will be made until the terms and conditions for the bonus are met.
17.9 No bonus offer can be combined with a welcome offer, unless stated otherwise. A bonus offer in the casino cannot be combined with a bonus offer in sportsbook, unless stated otherwise.
17.10 If you wish to remove any bonus credited to you, please contact customer service before starting to play and/or wager.
17.11 InstantWest reserves the right to void any bonuses and/or winnings obtained by fraudulent behaviour, including the right to deny cash out requests if we suspect that the bonus offer has been abused.
17.12 If these Rules or the terms and conditions of the offer are breached or there is evidence that a customer or a group of customers has made a series of bets that, due to a bonus, increased earnings, free bets or other offers, guarantees a profit for the client, whether individually or part of a group, no matter what the results, InstantWest reserves the right to withdraw the bonus portion of the offers and to settle the bets at the correct odds, or to cancel the free bets and the bets made from deposit bonuses. InstantWest also reserves the right to take legal action against the customer or customers involved in such fraudulent behaviour.
17.13 A bonus may be subject to its own terms and conditions.
17.14 If you choose to withdraw your real money while having an active bonus, any bonus funds on the account will be forfeited, unless stated otherwise in the offer.
17.15 Deposits made with Paysafecard will not qualify for deposit offers.
17.16 If no other conditions are stated in the actual campaign, the following terms must be fulfilled before withdrawal of bonus:
18.1 The bonus and deposit must be wagered a minimum of twenty (20) times before the bonus, deposit and winnings can be withdrawn or transferred to other products.
18.2 Please note that different games contribute a different percentage towards the play-through requirements.
18.3 All bonuses expire seven (7) days after being claimed, unless otherwise specified.
18.4 All games, both with money and for fun, with themes from Universal Studios, such as Frankenstein and Scarface, are prohibited from all areas not included in the jurisdictions listed below and all transactions with games that are not permitted are invalid: Albania, Andorra, Armenia, Azerbaijan, Belgium, Bosnia and Herzegovina, Brazil, Bulgaria, Cyprus, Denmark, Estonia, Finland, Georgia, Greece, Iceland, Ireland, Israel, Italy, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Norway, Poland, Portugal, Romania, Russia, San Marino, Switzerland, Serbia, Slovakia, Slovenia, Spain, Sweden, Czech Republic, Turkey, Germany, Ukraine, Hungary, Belarus and Austria.
18.5 Risk Free play (i.e. proportionate betting on different outcomes in the same game to create “action” without risk) does not count towards the wagering requirement before a withdrawal. Example of risk-free bets includes, but is not limited to, betting on red and black simultaneously in Roulette or both on bank and on player in Baccarat. Players found to be in conspiracy, for example one person bets on bank and the other on the player in Baccarat, will have their accounts permanently closed and their funds confiscated.
18.6 A bonus and any winnings generated from it will be lost, should a bonus be forfeited, expired or cancelled.
18.7 All free money/free spins campaigns will expire twenty-four (24) hours from when collected if nothing else is stated in the bonus terms & conditions. Winnings during these twenty-four (24) hours will be forfeited if wager requirements are not reached.
18.8 Only players from Finland and Germany are eligible for bonuses.
18.9 Bonuses are intended as a benefit to make the player’s gaming experience as pleasant as possible, and should be used accordingly. InstantWest.com reserves the right to investigate any player’s account to ensure that all activity is within the accepted guidelines. Any player who is found to have been abusing any kind of bonus will be welcome to keep playing with us but will not be able to receive any further bonuses. InstantWest.com reserves the right to cease the account, deduct bonuses claimed by the customer and also eventual winnings generated from it.
18.10 In case of suspected abuse or fraud, InstantWest reserves the right to suspend the account until the security department has conducted a thorough investigation of the case. InstantWest’s decision in an eventual investigation is unanimous and final. InstantWest reserves the right to deduct bonus and any eventual winnings generated from it and confiscate all assets on the account.
18.11 InstantWest reserves the right to terminate any winnings won by building the value in a slot with an active bonus, to then activate the winnings by a new deposit using real money.
18.12 In case of translation of these bonus rules to languages other than the English language, it should be noted that such translations are for the purpose of assistance and reflect the same principles as the English versions. In case of dispute, the English text prevails.
19.1 InstantWest is committed towards ensuring that each customer experience is a positive and fair one. However, should a customer have a complaint, he/she may contact InstantWest in the following ways:
- By sending an email to: [email protected]
- By contacting Customer Support through our Live Chat feature on site.
19.2 InstantWest shall immediately inquire into any complaint made to it or to the Licensor by a registered player in respect of:
19.2.1 the operation of a game operated by InstantWest;
19.2.2 the conduct of an agent of InstantWest in operations related to a game operated by InstantWest;
19.2.3 how a bet has been settled;
19.2.4 any other aspect of the Service offered by InstantWest.
19.3 Any claim regarding a transaction in conjunction with a InstantWest Account shall be made to InstantWest within 6 months after the transaction, payment and/or settlement took place, or should have taken place; otherwise InstantWest reserves the right, at its own discretion, not to consider the claim.
19.4 Any legal dispute regarding a transaction in conjunction with a InstantWest Account that cannot be solved by the InstantWest Rules, and in respect of which no equitable solution is reached with the Account Holder, shall be settled in accordance with the Laws of Malta.
19.5 Whereupon a dispute should occur between the Company and the Account Holder, the Company will make accessible to the member a detailed transaction record. Such information will also be made available to a legitimate third party (e.g. a judge or court) if the Company so wishes or agrees.
19.6 In order for a complaint to be dealt with in the swiftest and most efficient manner possible, the complaint must contain clear and unequivocal information about the complainant's identity, and shall provide all the relevant details and facts that gave rise to the complaint.
19.7 InstantWest does not tolerate aggressive, abusive, derogatory, threatening, vulgar, sexually explicit or offensive behavior and/or statements. In the event that customer behaves in such a manner, InstantWest will have the right to stop all communications with the customer concerned, and may suspend or close the customer account if it deems appropriate. Should it deem fit, InstantWest may also escalate the matter to the relevant local regulatory authorities and/or enforcement agencies
19.8 InstantWest will use all reasonable endeavors to ensure the matter is resolved as promptly as possible and to ensure that, whenever possible, an amicable settlement is reached.
19.9 InstantWest will inform the complainant (or the Licensor where the complaint was referred to InstantWest by the Licensor) of the results of the inquiry within ten (10) days from the date on which the complaint has been lodged with InstantWest.
19.9.1 If the nature of the complaint is such that InstantWest would require more time to see to it, the period may be extended by a further ten (10) days. Where such extension is necessary, InstantWest will inform the player within the first ten (10) days from the date of receipt of the complaint that it shall be making use of the extension. The reason why such extension is warranted shall also be provided to the player.
19.10 If InstantWest is unable to settle the dispute to the satisfaction of the Customer, the Customer may refer the complaint, together will all relevant facts, to the appointed Alternative Dispute Resolution (ADR) entity or to the relevant authority if the matter remains unsettled.
We have appointed Pardee Consulta as our approved ADR entity. You may refer your dispute to them in any of the following ways once you receive our final decision on a matter. o Online Dispute Form: https://adrbypardee.eu/online-dispute-resolution-form/ o Email: [email protected] o Address: First Floor, Victoria Buildings, 8, Triq l-Ghenieq, Naxxar NXR3622, Malta o Telephone: +356 21 433 000 o For more information about Pardee Consulta, please visit: https://adrbypardee.eu/ . Should you still not be satisfied with the outcome: • You may choose to raise a dispute via the European Online Dispute Resolution (ODR) platform provided by the European Commission. More information is available on: http://ec.europa.eu/consumers/odr/. • You may contact the Malta Gaming Authority (MGA): o Online Gaming Support Form: https://www.mga.org.mt/support/online-gaming-support/ o Email: [email protected] o MGA Website: https://www.mga.org.mt/
20.1 The games and services offered on the Site are available to Clients only within the scope of the current state of technology used. InstantWest provides no guarantee for the uninterrupted availability or the serviceability of the services offered. InstantWest accepts no liability for the uninterrupted availability and serviceability of the games.
20.2 InstantWest undertakes to supply steady services on the Site. However, InstantWest assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, the Site or Services.
20.3 InstantWest is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, hardware, software, failure due to technical problems or traffic congestion on the Internet or on any of the Site or Services.
20.4 InstantWest accepts no liability for any interruption of games or website downtime and is not liable for any errors contained in any game, nor is it duty bound to correct them – InstantWest is not liable for any damage caused as a result. Furthermore, InstantWest assumes no liability for the existence of or damage caused by viruses or other damaging components on the website or the corresponding server, which could lead to damage to the computer hard and software of the User.
20.5 In no circumstance shall InstantWest or any of its directors or employees be liable to the Client for any damages whatsoever, including without limitation indirect, incidental or any type of consequential damages, which may arise from out of, or in connection with Clients’ use of the SITE or services, including but not limited to the quality, accuracy or utility of the information provided.
20.6 InstantWest is not liable for damages of any kind that are caused by the undue use of the account by the Player or third parties.
20.7 InstantWest is not liable the loss of winnings caused by games that are interrupted.
20.8 In case of infringement of the Terms and Conditions of the website by the User, the User shall indemnify InstantWest from any claims by third parties and bear any loses, costs or damages resulting thereof.
20.9 The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction, and in no event shall InstantWest’s cumulative liability to the client exceed the amount of money the client transferred or deposited in the client’s account on the Site in relation to the transaction giving rise to such liability.
20.10 If You wish to participate in tournaments, betting or gaming using the Website, You must deposit monies into Your Account. Such monies may then be used by You to place bets or play games. Further details on how to deposit, withdraw and transfer funds can be found in our Help Centre on the website.
20.11 You further agree not to make any charge-backs, reversals or otherwise cancel any deposits into Your Account, and in any such event, to refund and compensate us for such unpaid deposits, including any expenses incurred by us in the process of collecting Your deposit.
20.12 No person shall abuse this Site for the purpose of money laundering. InstantWest may employ best-practice anti-money laundering (AML) procedures. InstantWest reserves the right to refuse to do business with, to discontinue doing business with, and/or to reverse the transactions.
20.13 Any suspicious or fraudulent transactions will be immediately reported to the relevant authorities.
20.14 In the event that a Player wins an amount equal to ten thousand Euro (€10,000) or more, through the use of the Software or the Service, the Player may be asked to grant permission to the Company the rights and authorization to use the Player’s username, name, and/or portrait in all media as part of the Company’s marketing and promotional needs, and for its Internet Site(s); however, the granting of such permission will be at the Player’s discretion.
20.15 InstantWest reserves the right, in its sole discretion, to refuse, cancel the Services, and/or refuse to distribute profits to anyone for any legitimate reason including, but not limited to:
(a) any instance when InstantWest has cause to believe that a person’s activities on the Site may be illegal;
(b) any instance where InstantWest may suffer any fiscal, regulatory, or pecuniary disadvantage by virtue of anyone’s activities;
(c) any instance where one or more transactions on the Site are judged by InstantWest to have been performed in violation of this Agreement.
20.16 InstantWest prohibits player collusion and takes measures to prohibit use of devices, such as robots, that distort normal game play.
20.17 a. Misconduct by Clients is forbidden on the website. A Client’s behaviour is deemed as a violation of these Terms and Conditions, whenever, but not exclusively, the Client:
(a) intentionally provides inaccurate or incomplete information;
(b) attempts to manipulate the result of games through concerted practices, alterations of the program or in any other undue way;
(c) deliberately cause malfunctions or defects of the website in order to undermine the natural flow of the game;
(d) sets up more than one account per person;
or violates any other regulation/s set out in these Terms and Conditions. This list of misconduct is not exhaustive.
b. The Client will not decompile or attempt to decompile the software on InstantWest’s website or develop software that interferes with the Client-Server-Communication software used on its website.
c. The use of any software program which facilitates artificial intelligence is strictly prohibited. Prohibited software may include software which InstantWest believes allows player to cheat or gives one player an unjust advantage while wagering on the website. InstantWest reserves the right to take action in order to detect and prevent the use of such software by Players. Should InstantWest identify or suspect for good reason the use of prohibited programs, InstantWest reserves the right to freeze the relevant Player’s account for a period of at least six (6) months, to confiscate any funds in that account and/or to suspend the Player from using the services of InstantWest.
d. In the event of misconduct by a Client, InstantWest is entitled to immediately terminate the Agreement with the Client and exclude him from further use of the website. Further, InstantWest is entitled to interrupt and terminate on-going games, to block the Client or the Client’s account with or without prior notice, and to retain the User’s credit and winnings achieved through misconduct until clarification of the situation.